TERMS & CONDITIONS
Customers are asked to carefully read our Terms and Conditions below
PAYMENT OF ORDER
a) Customers are required to pay a 50% NON -REFUNDABLE deposit on the date of ordering all bridal gowns, veils, and accessories.
b) No goods may be removed from the premises until full payment of the order has been fulfilled. In cases where a cheque is paid, goods will not be released until the cheque has been cleared by the bank, which could take up to ten working days, unless it is supported with a valid cheque guarantee card to the value of the amount required.
ALL GOWNS REMAIN THE PROPERTY OF TALA DANIEL BRIDAL COUTURE UNTIL PAID FOR IN FULL.
c) Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.
TALA DANIEL BRIDAL COUTURE has such terms to protect its business regardless of your circumstance.
d) All items purchased are non-returnable/refundable.
CANCELLATION OF ORDER
a) Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid up to and including the cancellation date.
Please be aware that once gowns are ordered minimum cancellation periods from suppliers apply to TALA DANIEL Bridal COUTURE, and under NO circumstances can this be changed.
Should the wedding day be cancelled for whatever reason, the dress order will still have to be paid for in FULL as costs will still be incurred to the supplier and to TALA DANIEL BRIDAL COUTURE regardless of ANY circumstance. The balance will be due on the day of before, the dress arrives into store.
SALE GOWNS/ACCESSORIES BOUGHT CANNOT BE RETURNED OR ANY MONIES REFUNDED. SOLD AS SEEN.
b) For reasons of hygiene ALL accessories (tiaras, hair slides, fascinators) which have been removed from the premises once paid for cannot be refunded or exchanged.
SIZING
a) Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes.
Please note that unless you have been informed otherwise by the Tala Daniel team and have purchased a custom made to measure gown, all dresses are MADE TO ORDER alongside the designers measuring requirements and their standard sizes.
After the sales order contract has been signed and order placed, TALA DANIEL BRIDAL COUTURE CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.
ALTERATIONS
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The price of the garment EXCLUDES all costs in respect of alterations or fittings however this service can be offered upon availability.
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Regrettably, TALA DANIEL BRIDAL COUTURE cannot provide an exact arrival date for the garment on the day of purchase however, once the dress arrives in-store we will be in contact with the details provided by the bride. Should the bride wish to have the fittings done with TALA DANIEL BRIDAL COUTURE, customers can expect their first fitting to be carried out approximately 4 weeks prior to the wedding unless the sales order is for a RUSH ORDER or late order in which case, the first fittings may be carried out during the week of the wedding and potentially even up to the day before.
c) Gowns are designed to be worn with underwear; a suitably structured bra/lingerie is advisable but at the customers personal choice.
d) It is ESSENTIAL that customers bring their wedding shoes and any underwear being worn on the wedding day to their fitting appointments, this will not be provided by Tala Daniel Bridal Couture and may result in your fitting appointment being rescheduled.
e) Tala Daniel Bridal couture offers a fitting and alterations service provided by a fully experienced and competent alterations specialist.
Fittings and alterations work may be carried out elsewhere if required, customers are not obliged to use the services provided by Tala Daniel Bridal Couture.
f) Customers are asked to settle any balance due by the date of the gown arriving in store, before alterations are carried out; a letter or phone call will be sent to inform the customer of the gowns’ arrival instore.
Customers are required to settle any outstanding balance before any alterations are carried out on the first fitting day. Should the customer not require or choose to have alterations carried out by Tala Daniel Bridal Couture, the outstanding balance must be paid on or prior to the collection day of the dress. Contact will be made with the customers using the details provided i.e. email or phone call, as to when the dress arrives in store and to book alteration appointments.
Balances MUST be settled BEFORE the date of the first fitting at the very latest.
No fittings will be carried out on gowns that are not fully paid for by the date required.
g) Customers are asked to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least four fittings.
h) After the sales order contract has been signed and order placed, Tala Daniel Bridal Couture CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.
Please note: that if customers have a significant change in body shape or weight following the sales order being placed, it is their responsibility to inform Tala Daniel Bridal Couture as soon as possible.
It is not policy to take in gowns by any more than one dress size (maximum 2”) as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in.
Letting out of all gowns is also not advisable and is at the risk of the customer should they decide on this requirement for their gown.
Advice taken from the alteration specialist is also taken at the customers own risk and personal choice, the specialist cannot be held responsible for any decisions made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed, if the customer requested them.
I) Fitting days may be restricted to certain days due to the nature of the specialist being available, customers will be advised on booking their fittings as to when the specialist is available, every endeavour will be made to accommodate the customers’ requirements.
j) Customers are advised that if they do not require the alterations service provided instore and wish to take their garments elsewhere that they inform the store as soon as they have decided, as Tala Daniel Bridal Couture will not be held responsible for alterations having to be done by another specialist too close to the wedding date.
All gowns are steamed before collection however should the customer wish not to have this service, they must make this request when contacted regarding the arrival of their dress prior to collection.
STORAGE.
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Customers are required to take their goods on the day of collection once the balance has been settled. Tala Daniel Bridal Couture does not provide storage of any goods regardless of the circumstances.
NON-COLLECTION OF GOODS.
a) If customers do not collect their goods within 3 months of the wedding date then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.
Gowns will be put into the boutique stock to be re-sold.
LIABILITY.
a) Should the boutique breach its obligations under this agreement, its liability is limited to any direct loss incurred by the customer arising from such breach.
The store will NOT be liable for any breaches caused by circumstances outside Tala Daniel Bridal Couture control, including, but not restricted to acts of god, war, riot, terrorism, malicious damage, fire, flood or storm.
Rentals
a) The contract becomes active as soon as you sign it where you agree on the Terms and Conditions. We only accept rentals in the UK.
b) We offer garments to rent by customers, including bridal and veils, as detailed in these terms and conditions.
c)Deposits. To use our rental service, we require a deposit of £150 at the checkout. This deposit will be held and refunded in full to you provided the garment is returned in the same condition as they were received by you. Where the garment is returned damaged or soiled, we will fix/repair and deduct the costs from the deposit. We will then return the remained deposit to you.
d) Changes to your order and cancellation. After you place the order with us, if you require a change to your rental style or dates we will provide you with the nearest alternative. Changing the date of your rental will incur an administration fee of £25 per amendment as any changes impact the availability calendar. If you decide to cancel your rental after placing the order, you will be liable for 75% of the total rent provided the cancellation was requested or done 1 month before the rental period. If it is requested less than 1 month prior to the rental period then the total mount is non-refundable. Occasionally, we may offer you a substitute size and style for your rental depending on availability, due to late availability or previous unexpected damage. We will inform you of all the options and discuss alternatives with you at the earliest opportunity. At rare circumstances, we may need to cancel an order due to no-returns, damage from previous customer, or concerns over suitability (frequent late returns, theft or damaged items).
e) Delivery options. In the options of delivery, please note that you will be charged a delivery fee and all delivery costs paid are non-refundable. We use third party delivery services to deliver our parcels (which may vary from Royal mail to Evri, etc..). In case of Late delivery, you must accept the delivery unless instructed otherwise. We are not responsible for delivery delays outside our control. If our supply of products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of delay. We are not responsible for any delay in delivering the dresses at this is beyond our control. However, should we anticipate a delay, you will be notified as soon as possible and offered as close to an alternative as can be found. If, after a failed delivery to you, you do not re-arrange delivery or collect them from delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If for any reason, we were not able to contact you or reach you we may end the contract.
THE TERMS AND CONDITIONS OUTLINED ABOVE DO NOT IN ANY WAY AFFECT THE CUSTOMERS STATUTORY RIGHTS.
Opening Times
MONDAY: CLOSED
TUESDAY: 10AM – 6PM
WEDNESDAY: 10AM - 6PM
THURSDAY: 12PM –8PM
FRIDAY: 10AM – 6PM
SATURDAY: 11AM – 6PM
SUNDAY: OPEN BY APPOINTMENTS
APPOINTMENTS ARE PREFERRED. PLEASE CALL 02070182828 TO ARRANGE.
AFTER HOURS APPOINTMENTS CAN BE ARRANGED IF REQUIRED.
© 2019 Tala Daniel Bridal Couture
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